An effective quality management system (QMS) requires that everyone in the company has a good understanding of the reasons behind the system.

This video takes a high level view of how the different pieces of a QMS fit together and what purpose that they serve in helping to satisfy your customers and improve the effectiveness of your company. Duotech Services’ Engineering Manager, Silas Gibbs, answers some common questions encountered over the past several years of successful AS9100 audits.

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