Terms and Conditions for Suppliers of DSI

  1. Where required on Duotech Services, LLC.’s (DSI) Purchase Order (PO), suppliers must use DSI’s customer-approved special process sources.
  2. Suppliers must contact DSI in the event of the discovery of nonconforming product/material. Arrangements for the approval of supplier nonconforming product/material must be as directed by a DSI authorized representative.
  3. Suppliers are required to notify DSI of any changes to a product and/or process and to obtain approval from an authorized representative prior to implementation (if applicable).
  4. DSI, its customers, and regulatory authorities retain the right of access to all supplier facilities involved in this order and to all records related to this transaction within eight (8) years after final payment.
  5. DSI requires that its suppliers flow down all applicable AS9100/customer/regulatory requirements to any sub-suppliers (including requirements in the Purchasing documents and key characteristics where required).
  6. Duotech Services, LLC. performs inspection activities at our facility to ensure that purchased product meets all applicable purchasing requirements.
  7. When DSI or its customer intends to perform verification at the supplier’s premises, DSI will first state the intended verification arrangements and the method of product release. This information will be communicated on the DSI PO.
  8. Where specified in the contract, DSI’s customer or customer’s representative will be afforded the right to verify at the supplier’s premises and DSI’s premises that subcontracted product conforms to specified requirements. Verification by the customer is not used by DSI as evidence of effective control of quality by the supplier and shall not absolve DSI or its supplier of the responsibility to provide acceptable product, nor shall it preclude subsequent rejection by the customer.
  9. To prevent the purchase of counterfeit or suspect/unapproved products and to ensure product identification and traceability, DSI requires supporting documentation from its suppliers:
    1. Supplier shall establish and maintain a Counterfeit Parts/Material Control Plan using AS6174 std and/or AS5553 std.
    2. Unless otherwise specified on the purchase order, all suppliers shall provide a Certificate of Conformance for each product purchased by DSI. All metal raw materials supplied to DSI must be accompanied by Material Certificates.
    3. Suppliers must warrant that only new and authentic materials are used and supplied to Duotech Services Inc at all times. Any counterfeit parts detected shall be reported to GIDEP and Duotech Services LLC.
    4. In order to mitigate the risk of unintentional use of counterfeit parts, the supplier shall obtain parts only from Original Manufacturer, authorized aftermarket manufacturer, or authorized distribution chain unless otherwise approved in writing by DSI.
    5. DSI will not accept parts or materials procured from any of the following companies:
      • HONGDARK
      • CAL TEX
  10. Records are available for review by customers and regulatory authorities in accordance with contract or regulatory requirements.
  11. DSI may also require specific actions where timely and/or effective corrective actions to a supplier issue(s) are not achieved. These actions may include, but are not limited to, any or all of the following: withholding payment until the issue is resolved, removal of the supplier from DSI’s Approved Supplier List, and other legal actions.
  12. All limited-life items must have a minimum of 75% life remaining upon receipt at DSI, per limits established by the Aerospace Standard for age control (shelf-life), SAE AS 1933 and SAI ARP 5316, or the manufacturer or MIL-HDBK-695. For limited-life items one of the following is required:
    • Cure date
    • Date of Manufacture and Shelf Life
    • Expiration Date

    If applicable, the manufacturer’s name and batch/lot number are required.

  13. Suppliers must provide current MSDS (Material Safety Data Sheet) for every hazardous material or chemical supplied to Duotech Services LLC.
  14. Suppliers of electronic components or other Electrostatic Discharge (ESD) sensitive materials shall use an ESD awareness program based on ANSI/ESD S20.20 or better.
  15. Any type of fraud and falsification activities will be subject to applicable Federal penalties.
  16. Suppliers and any sub-contractors shall ensure that persons are aware of their contribution to product or service conformity, their contributions to product safety, and the importance of ethical behavior.  DSI requires that supplier personnel be adequately trained and/or qualified to perform the work required under DSI POs.  When required by our customer, DSI may specifically designate the requirements for training and/or qualification on the PO.
  17. If, at any time, the supplier is unable to adhere to the requirements specified on this page it is mandatory to notify Duotech’s cognizant representative. Unless otherwise stated on the DSI PO, the supplier shall communicate directly with the DSI point of contact designated on the PO.  Acceptable forms of communication are via phone, fax, and email with the designated DSI point of contact.
  18. Unless expressly accepted in writing by DSI, additional or differing terms or conditions proposed by the customer or included in the customer’s acknowledgment are objected to by DSI and have no effect.
  19. DSI Quality Department actively monitors, reviews, and rates supplier performance on an ongoing basis. Ratings are based on delivery, pricing, and product/service quality conformance, in addition to supplier quality certifications. The supplier’s current ratings appear on the POs. The rating system is from 1 – 10 with 10 being the best possible rating. Ratings of 3 or lower require specific DSI management approval.
  20. Suppliers are expected to control and monitor their suppliers’ performance and use customer designated/approved suppliers, including process sources when specified in the contract.
  21. Suppliers are to implement a Quality Management System to provide for continual improvement of their processes, products, and services.
  22. DSI is committed to maintaining the highest level of service, safety, and ethical standards. Our suppliers are essential to delivering the critical parts and services that DSI provides to our customers. They are critical to our shared success. We are committed to developing and maintaining partnerships with suppliers who are also committed to this goal. As such, we also expect our suppliers to understand their role as team members and to maintain the same standards we apply to ourselves. This includes a responsibility and commitment to ensuring product safety throughout the product realization process, including the safety of supplier personnel and the product itself.
    Above all, it is essential that our suppliers maintain the highest standards of ethical behavior in support of our needs. DSI shall not accept any unethical behavior on the part of our suppliers. This includes falsification of any information, harassment, kickbacks, workplace violence, money laundering, or any other behavior forbidden by statutory law in the United States. Failure to comply with these standards may result in decreased supplier ratings or permanent debarment as a DSI supplier.
  23. When required by our customer and DSI Purchase Order, DSI, and our suppliers shall use statistical techniques for product acceptance along with instructions on the performance of such practices.
  24. DSI shall provide specific design and development requirements, critical items, or key characteristics as needed along with the PO, when required.
  25. Suppliers may be required to provide test specimens for design approval, inspection & verification, investigation, or auditing. Such requirements shall be included in the PO.
  26. FOD prevention Program requires a QAP per NAS412.

Effective Date: May 30, 2023


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